At Keira Label, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience is positive.
Eligibility: Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange. The items must be unused, unwashed, and in their original condition with all tags attached.
Return Process: To initiate a return, please contact our customer service team at support@keiralabel.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges: If you need to exchange an item for a different size or color, please contact us at support@keiralabel.com. We will guide you through the process to ensure a smooth exchange.
Non-Returnable Items: Certain items are non-returnable, including gift cards, final sale items, and any personalized or custom-made products.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@keiralabel.com with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
